Frequently Asked Questions - Lagoon Spa at Villa Seminyak Estate & Spa

Frequently Asked Question

Facilities and Accomodation

Policy

What are the facilities in Lagoon Spa Seminyak?
- Private Spa Villa
  10 Villas to ensure you have privacy while enjoying your treatment. This villa able to accommodate 2 persons at same time. Facilities in The Private Spa Villa: Two spa bed, Romanesque Jacuzzi, Bath up, shower pole, one cabinet, one dressing table.
  
  Spa room
  Recommended for you to have simple duration treatments with perfect relaxation result.
  
  Salon
  We accommodate a salon room for your hair treatment, manicure and pedicure.
  
  Swimming pool
  A garden swimming pool in Lagoon Spa Seminyak is a free shaped swimming pool for you to use with minimal one hour treatment.
  
  Lobby Jacuzzi
  This Jacuzzi located by our lobby and Spa room. After one hour treatment, you can dip and refresh your body here.
  
  Sauna
  Three private sauna rooms heated with traditional charcoal.
  
  Chill Room Reflexology
  A relaxing reflexology space to pamper your desire on a simple yet pleasurable wellness treatments. It catered by professional certified therapist of Lagoon Spa Seminyak.
How many person you can accommodate in your private spa villa?
- We have 10 Private Spa Villas, each villas able to accommodate 2 persons.
Do you have treatments by my preferred duration?
- Choose your treatment by your preferred duration in "By Duration" page.
Can I use your free transport service?
- Yes, if you booked at least 2 hour treatment duration.
Is your free service transportation is for back and forth?
- No, Our free transport is only for drop off or pick up only.
Can I get a taxy service from your place?
- yes, our reservation will help you to call a taxi.
Is your transport service is able to served in all over Bali area?
- No, Our transport service is only available within Seminyak, Kuta, Sanur and Nusa Dua area.

What is the cancellation policy?
- Cancellation policy is required when you have payment deposit. The requirements are :
  - A 50 % cancellation fee will be applied for any cancellation received within 3 days before the treatment.
  - A 100 % cancellation fee will be applied for any cancellation received on the same of the treatment or in case of NO SHOW.
What if I arrive late to my appointment?
- Arriving late will simply limit the time for your treatment, thus lessening the effectiveness and your pleasure. You will still be charged the full fee for the appointment.
Can I pay my treatment upon arrival?
- Yes.
Why do I need to pay deposit payment?
- Deposit payment is required to secured your booking.
When will I have to pay deposit payment?
- When you booked treatment with more than 3 hours duration or more than 2 treatments at least during 24 hour before your treatment date.
Can I pay deposit payment if my treatment is less than 3 hours or less than 2 treatments and I booked my treatment at least during 24 hour before my treatment date?
- Yes, but not necessary.
Can I pay using my credit card to pay?
- Yes, we use Visa, Mastercard and Amex.
What kind of currency you use for payment?
- Indonesian’s currency, Rupiah.
Can I pay cash upon my arrival?
- Yes, with Indonesian’s currency only: Rupiah.
What if I have some physical ailment, disability or allergies?
- You will get form to fill before the treatment. Our therapist will check your form. Based on your information, you will be informed if the treatments are safe or not recommended.

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